Business

ACORN – with all it’s reported problems – must surely serve as an excellent ‘case study’ and represent some guidance to other non-profits with regard to issues of governance and accountability. If we can study ACORN – and turn any problems into knowledge – then we have the potential for ‘ACORN’ to serve as an ‘acorn’ in its purest analogy of growth and strength with nurture and care – all of which are required for any non-profit to remain or become a going concern, particularly in today’s economic climate.

In the world of customer service, perception can mean the difference between a good or bad customer service experience. While some experiences are considered to be bad customer service, often it is merely the customer’s perception of the situation and inability to compromise that can turn a good customer service experience into a bad one.